Return Policy

We’ll gladly accept return of your purchased item. Please send us your item back within 14 days of receiving the product to the address below. The return shipping cost will be the customer's responsibility. Please be sure to include the original packaging slip in the return package. If you cannot find your packaging slip, please include a printout of your order confirmation email. Without this information, we will be unable to process your return. 

Please note the original shipping charges are non-refundable.

Minisons - Returns
287 S Robertson Blvd
Beverly Hill, CA 90211

Please note, we are not responsible for lost return packages. We recommend you insure and track your package.

Refund 

Upon receipt of your returned item, please allow 5-7 business days for us to process upon reaching to us. Once your return is processed and your refund is issued, you will receive an email from us with confirmation of your refund to your original form of payment. Please allow 3-10 business days for the funds to be returned to your account, as bank's processing times varies depending on your financial institution. 

Lost or Stolen Packages

Unfortunately, we are not responsible for items that are lost or stolen. Once we hand off your package to the delivery carrier, its journey is out of our control. If, for some unfortunate reason, your package gets lost, stolen, or cannot be delivered, please contact the delivery carrier for more details or to file a claim. We also recommend checking your property or with your neighbors to help locate the package. That said, we're here to help you out as much as we can! We can provide tracking details, shipping address and so forth. 

Damaged Product 

We ensure that every product we ship is thoroughly inspected through our quality control process to assure customers are to be satisfied with their order. If you feel that you received a damaged/faulty product, kindly email us within 7 days of receiving your order at hello@minisons.com and attach a photo of the product, along with your order number so that we may best assist you.      

If you have any other questions, we will be on hand to help you out at hello@minisons.com